Multi-Family & HOA Exterior Cleaning

An apartment community or condo association is a commercial account made of residential-looking buildings, and that combination is what makes it its own service line. The buyer is a property manager or a board with a budget and a walk-through schedule. The constraint is that several hundred people live there, park there, and will be standing at a window while the work happens. The scope is repetitive — the same elevation, breezeway and stairwell detail twenty times — which makes it efficient to price and easy to get badly wrong at scale.

What the scope actually is

Building elevations, soft washed, because they are the same siding and brick a house has and they damage the same way. Breezeways and entry soffits, where webbing and dust collect out of the weather. Stairwells and landings, including the stringers and the undersides, which are the parts that look worst and get skipped. Common walkways and the connecting paths between buildings. Mailbox kiosks, which everyone touches daily. Trash enclosures and pads. Pool decks and the surround, where the combination of shade, water and sunscreen film produces a genuine slip problem rather than a cosmetic one. Carports and garage door elevations. Retaining walls and hardscape.

Residents are the schedule

Notice is the difference between a smooth job and a week of complaints to the office. Residents need to know which building and which day, so they can move patio furniture and grills off a balcony and take the cushions in; cars need to be off the elevation being washed; a pet on a ground-floor patio needs to be inside. Most managers already have a notice process and the work should fit it rather than the other way round. Getting a building sequence agreed in advance — and stuck to — is what makes that notice worth anything.

Pricing that survives twenty buildings

A community is quoted by walking one representative building carefully and then multiplying, with the exceptions noted separately: the building under the heavy tree cover, the one with the failing gutter, the three-storey block among the two-storeys. A price produced from a site plan and a satellite image without that walk is the one that gets revised halfway through, and a revised price mid-contract is worse for a manager than a higher price agreed up front.

The evidence for this one

Soft washing siding is their most-reviewed service — customer after customer describes the results on siding, including one who writes that "the old siding looks practically new" after a decade of buildup, and another whose cedar was "so black I really didn't think it was possible to get it cleaned". Their photographs include a walkway run between two separate buildings. The capability is the same one, applied at community scale.